Refund and Cancellation Policy

ExpoLead Bot fees are billed in advance on a per-expo, subscription, pilot, project, or add-on basis as stated at checkout, in the invoice, or in an order form.

You may request cancellation by contacting viisesh@bigdoor.ai. Cancellation stops future renewals where applicable but does not automatically refund fees already paid unless required by law or stated in writing.

• If provisioning has not started, you may request cancellation and refund review with your payment reference.
• Once an ExpoLead workspace has been provisioned, refunds are generally not available unless we cannot provide the purchased service due to an issue fully within our control.
• Setup, onboarding, custom development, consulting, implementation, and integration fees are non-refundable once work has started.
• No refunds are provided for customer-side issues such as incomplete onboarding information, wrong data, non-use of service, third-party platform restrictions, missing WhatsApp or Google details, or change of mind.
• Third-party payment fees, chargebacks, bank charges, taxes, and gateway deductions may reduce refund amounts where applicable.

Demo, trial, pilot, or beta access may be limited, modified, or discontinued at any time. If a paid plan begins after a trial or pilot, billing terms will be shown at checkout or in the relevant order form.

If payment fails, we may suspend or restrict service access until payment is completed. Before initiating a chargeback, contact us so we can review the issue. Unauthorized or improper chargebacks may result in account suspension.

For billing, refund, or cancellation requests, contact viisesh@bigdoor.ai.