Privacy Policy

We may collect personal data needed to provide, secure, support, and improve ExpoLead Bot.

• Name, company name, job title, email address, phone number, WhatsApp number, country, city, and business location.
• Billing, payment, checkout, invoice, and subscription information.
• Expo details, team member details, catalog links, default follow-up messages, visitor consent confirmations, and onboarding information.
• Business card images, WhatsApp messages, voice notes, text notes, uploaded files, extracted lead data, lead status, and follow-up remarks.
• Website usage data such as IP address, browser type, device information, pages visited, referring URLs, and operational logs.
• Communications with us through email, WhatsApp, forms, chat, calls, or support channels.

We do not intentionally collect sensitive personal data unless it is necessary for the service and submitted through an authorized business process.

• To provide, operate, and improve ExpoLead Bot.
• To respond to enquiries, demo requests, and support requests.
• To onboard customers and configure expo workspaces, Google Sheets, WhatsApp flows, and add-ons.
• To process payments, invoices, refunds, and billing records.
• To extract, classify, summarize, structure, and organize leads from business cards, notes, and messages.
• To send service-related updates, onboarding instructions, transactional alerts, and authorized follow-up messages.
• To prevent fraud, misuse, duplicate signups, security incidents, or technical issues.
• To comply with legal, regulatory, tax, accounting, contractual, and dispute-resolution obligations.

ExpoLead Bot may use artificial intelligence, OCR, speech-to-text, natural language processing, and automation to extract information from business cards, text, and audio notes.

AI outputs may contain errors, omissions, or inaccuracies. Customers should review important extracted details before using them for sales, marketing, reporting, or commercial decisions.

Where required by applicable law, we process personal data based on consent, performance of a contract, legal obligations, legitimate business interests, protection of rights and security, or other lawful bases.

Customers are responsible for ensuring that they have the required notices, consents, and lawful bases before submitting visitor, lead, customer, employee, or third-party data into ExpoLead Bot.

We may disclose personal data to service providers and partners involved in delivering ExpoLead Bot.

• Cloud hosting, database, storage, logging, and security providers.
• WhatsApp, Meta, messaging, email, support, analytics, automation, and CRM tools.
• AI model/API providers, OCR providers, and speech-processing providers.
• Google Drive and Google Sheets providers used for client workspaces.
• Payment processors including Stripe, Razorpay, and related payment infrastructure.
• Professional advisers, regulators, courts, government authorities, or law enforcement where legally required.

We operate from Singapore and may process data in Singapore, India, the United States, the European Economic Area, or other jurisdictions where our vendors operate. Where required by law, we use appropriate safeguards such as contractual protections or data processing agreements.

We may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand usage, improve performance, measure campaigns, and support advertising or retargeting. See our Cookie Policy for more detail.

We retain personal data only for as long as necessary for service delivery, legal compliance, accounting, audit, fraud prevention, security, dispute resolution, and enforcement of agreements. ExpoLead workspace and uploaded file retention may vary by plan, customer request, operational need, and legal requirement.

We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No system, website, software, or internet transmission is completely secure, so we cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, withdraw consent for, or request portability of your personal data. To exercise rights, contact us at viisesh@bigdoor.ai.

You may unsubscribe from marketing emails or request communication changes by contacting us. We may still send non-marketing service messages related to your account, subscription, payment, security, or service usage.

ExpoLead Bot is intended for businesses and is not directed to children.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last updated date. For privacy questions, contact Bigdoor Ai Labs Pte. Ltd at viisesh@bigdoor.ai.